Many web-hosting providers offer their potential customers things that they simply cannot guarantee. Not only is this misleading and frustrating to customers when they find out that this is not really the case, it is on the borderline of false advertising.
For those who are looking at a web-hosting service, make sure that the company chosen is already providing what they are claiming to offer to their other customers.
Below are some examples of the types of guaranteed services that web-hosting companies offer their customers when they know that these services are impossible to guarantee.
100% Uptime
It is impossible to offer 100% up time 24/7 to customers. Even the most expensive, best quality machines are prone to fail some of the time. If the web host loses even a few seconds of uptime then it is fair to say that they cannot provide their customers with 100% up time. If a web-hosting company is offering this service, check to see if they will refund or compensate the customer if they do have any down time.
Unlimited disk space
There is no way that a web-hosting service can promise unlimited disk space. Even the biggest data center has limitations and size restrictions. The point being put across to customers may be that the disk space being offered is ample enough for any website, however, unlimited space is misleading.
Unlimited Email Accounts
By definition, any control panel has to have a defined number of email account allowed.
This number may be very high, lets say a thousand. You will probably never use a thousand email accounts for your business and it would be crazy to try to handle that many. However, high as the number of email accounts may be, it’s still not unlimited.
Anti-spam that never fails
Anti-spam is a great service, sometimes. All anti-spam services have their negative points. They are known to block emails that are wanted and let in the ones that are spam. Good anti-spam services allow the user to ‘allow or deny’ emails into their email box. But it is misleading to say that anti-spam services never fail.
Foolproof Anti-virus
With viruses popping up all of the time and the people creating the viruses getting better at creating trouble, it is untruthful to say that any type of anti-virus is fool proof. It is impossible to be up to date with all of the definitions all of the time. Even the best anti-virus services fail to catch a virus at times. This doesn’t mean that the anti-virus service the web host has in place is not good, all it means is that nobody is perfect and there is no such thing as foolproof.
While all of these services are necessary, it is important to remember that, although outrageous promises made by some web-hosting companies can be very attractive, customers should make sure that the web-hosting company can deliver what they are promising before signing up for them.
